FAQ

HOW TO PLACE AN ORDER? 

Once you have finished selecting items to add to your cart, simply click the "Check Out" button on the Shopping Bag page and we will guide you through the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and debit cards.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our privacy policy.

HOW DOES SHIPPING WORK?

We parter with global merchants and artisans in order to provide you the best prices and the most quality & interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and we provide a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, its on its way :)

ANY FURTHER QUESTIONS:

Please feel free to reach out and contact us at shopceluva@gmail.com. Our team is happy and ready to assist and will get to your inquiry as soon as possible. Thank you for supporting Celuva! We appreciate you!